FREQUENTLY ASKED QUESTIONS

SPA INFORMATION

WHERE ARE YOU LOCATED?

The Hopemore is located in the flagship Neiman Marcus Store in downtown Dallas, adjacent to the Michael Flores Salon. Upon arrival, you can take advantage of the complimentary valet service or self-parking across the street on Commerce.

Take the elevator to the sixth floor and get ready to relax.

Address: 1603 Commerce St, Dallas, TX 75208

HOW CAN I CONTACT YOU?
Phone: (214) 414-9097 Email: info@thehopemore.com Or visit us here!
WHAT ARE THE HOURS OF OPERATION?

Tuesday-Friday | 10 am-6 pm
Saturday | 10 am-3 pm

Saturday from 10 am-6 pm we can schedule late appointments and/ or off hour services based on client needs and operator availability. Just ask us if you need a different time or date.

WHAT PAYMENT FORMS DO YOU ACCEPT?

Payments are accepted in the form of cash, checks, Visa, MasterCard, American Express, The Hopemore Gift Cards and Neiman’s Charge card.

HOW LONG HAS THE HOPEMORE BEEN IN BUSINESS?
The Hopemore Spa has been in business since 2019. Our services providers have years of oncology and spa experience. Learn more about our team of experts here.

APPOINTMENTS

HOW CAN I BOOK A SPA SERVICE?
Click to book an appointment or call us on the phone (214) 414-9097
DO YOU SEND REMINDERS ABOUT APPOINTMENTS?

 

Yes. We can communicate with you about your appointment through text, email or phone.

WHAT SHOULD I WEAR TO MY APPOINTMENT?

 You can wear whatever you like. We provide spa robes if you are coming from work or other daily activities.

WHAT HAPPENS IF I ARRIVE LATE?

 We get it. Sometimes things happen like traffic, childcare or work issues. We will work with you if you are late however we may need to adjust the service to maintain the schedule of the client after you who is also looking forward to a service.

SPA SERVICES

WHAT SPA SERVICES DO YOU PROVIDE?

We provide a variety of skincare and oncology skincare as well as makeup and corrective makeup services.

WHAT PRODUCTS DO YOU USE IN THE SERVICES?

Circadia by Dr. Pugliese, Epionce Skincare

IS GRATUITY INCLUDED?

 Gratuities are only included for spa group packages. All individual services do not have gratuity added.

HOW MUCH DO I TIP MY SERVICE PROVIDER?

 Gratuity guidelines: While gratuity is never expected it is always appreciated. Customary tip for your spa technician is 20%. You may add your tip to your card or discrete envelopes are available upon request at the end of your service.

ONCOLOGY SKINCARE

WHAT IS ONCOLOGY SKINCARE?

Oncology Skincare is specialty area of esthetics designed to safely and effectively address changes to the skin during treatment for cancer.

IS IT SAFE?

Yes. Our oncology skincare is provided by oncology trained estheticians – licensed estheticians who are specially trained to safely provide spa services to persons in treatment for cancer.

IS MY PERSONAL INFORMATION PROTECTED?

 Yes. We take your privacy seriously. Our scheduling software sends out HIPPA complaint messaging and we keep your records locked. Only those involved directly with your care will have access to your files.

WHAT IS AN ONCOLOGY ESTHETICIAN?

 Oncology trained estheticians are specially trained and licensed estheticians who provide safe and effective spa services to persons in treatment for cancer.

HOW DO I DECIDE WHAT SERVICES TO GIVE TO A LOVED ONE WITH CANCER?

 You can choose from a variety of skincare, makeup or wig services. The best gift is a Hopemore gift certificate. We can custom design a service that will safely and effectively address their needs and wants.

WILL MY DOCTOR APPROVE? DO I NEED MY DOCTOR'S CONSENT?
We work closely with the area’s top hospitals and cancer centers.  We would be happy to communicate with your doctor if they are interested in our oncology skincare services. For more information email us at info@thehopemore.com
CAN I HAVE A SPA SERVICE WHILE IN TREATMENT?

 

Yes. We can provide a spa service for most any stage of treatment or recovery.

WHAT CAN AN ONCOLOGY ESTHETICIAN DO TO IMPROVE SKIN CONDITIONS FOR SOMEONE IN TREATMENT?
We have a wide range of service options to help relieve some of the top concerns that may arise during treatment. Visit us here to see our case studies.
CAN I HAVE AN ONCOLOGY SPA SERVICE AFTER TREATMENT HAS ENDED?

Yes. With the end of treatment many times the transition to maintenance therapies begin and with that there may be new considerations. We are here for you at any stage of treatment and recovery.

CORRECTIVE MAKEUP

WHAT IS CORRECTIVE MAKEUP?

Corrective makeup is the use of cosmetics to address changes in the appearance due to injury, illness or elective procedures.

WHAT CAN CORRECTIVE MAKEUP DO?

 Corrective makeup and address acne bruises discoloration scars and the loss or thinning of or eyebrows and eyelashes. With a goal of restoring balance to one’s appearance.

WHO IS CORRECTIVE MAKEUP FOR?

 Corrective makeup is for anyone who wants to achieve balance through cosmetics.

IS CORRECTIVE MAKEUP SAFE AFTER SURGERY?

 Corrective makeup is safe as long as the skin is dry and in-tact (no open wounds) Your surgeon needs to consent for you to wear makeup after a cosmetic procedure or injury requiring surgery.

CAN I DUPLICATE THE RESULTS MYSELF?

 Yes. We can provide you with a makeup lesson so you can duplicate the techniques for yourself at home.

MAKEUP

WHAT IS AIRBRUSH MAKEUP?

Airbrush makeup is a deliver system for foundation that involves an air compressor and air gun to spray a light weight foundation on the face neck chest and hands.

DO YOU USE TRADITIONAL FOUNDATION?

 Yes. While we love airbrushing some makeup applications benefit from a combination of airbrush and traditional makeup. Prefer traditional only? We can accommodate your preferences.

CAN I BRING MY OWN MAKEUP?

 Yes. We get it. You may already have a line you just invested in and love. We want you to feel good about the way you apply makeup and can work with your preferred line.

DO I NEED TO COME IN WITHOUT ANY MAKEUP?

 While it is ideal to come with a clean face we understand you may be coming from work or being out for the day. If you come with makeup on we can remove the makeup for you. Fees may apply.

WHAT DOES A MAKEUP APPLICATION INCLUDE?

 We can customize your makeup application to address your wants and needs. Typically, a makeup application involves foundation, blush, eyeliner, eyeshadow, mascara, concealer, powder, lip liner, and lipstick or gloss.

WHAT DOES A MAKEUP LESSON INCLUDE?

 Each lesson is customized to your specific wishes. A makeup lesson can focus on a full face makeup application or we can spend a bit more time on areas where you really want extra assistance.

PRODUCTS

WHAT PRODUCTS DO YOU USE?

During the service we utilize a variety of lines, continually picking the best products to target your needs. The medical grade, professional retail products we utilize in the spa and have available for at home use are Circadia by Dr. Pugliese, and Epionce skincare.

CAN I PURCHASE PRODUCTS ONLINE AND HAVE THEM SHIPPED TO ME?

 Yes. For a small ship fee, we can ship product directly to your door.

ARE THE PRODUCTS ONCOLOGY APPROVED?

 Yes. We have lines chosen specifically for persons in treatment for cancer. Let us help you decide.

ARE THE PRODUCTS CRUELTY FREE?

 Yes. All our prodcuts are cruelty free and do not do any animal testing.

CAN I RETURN PRODUCTS?

 Any unopened products may be returned for a full refund within 30 days of purchase. Personalized and custom blended products, such as customized facial prodcuts, are non-refundable. If you experience an issue with any product, please contact us as soon as possible so we can determine if you need a different product. We want you to be happy with your purchase if you are no satisfied please let us know and we will work with you on finding the most effective product for your skincare needs.

GIFT CARDS

ARE GIFT CARDS TRANSFERABLE?

Yes. We will work if you want to transfer your gift to a friend or loved one.

ARE GIFT CARDS GOOD FOR PRODUCTS AND SERVICES?

 Yes. A gift card from The Hopemore is good for products and services.

DO GIFT CARDS EXPIRE?

 Yes. The gift card will expire one year after the date of purchase. But we know you will want to use your gift card right away so we will send you a reminder so you don’t miss the expiration date.

ARE GIFT CARDS REFUNDABLE?

 No. Gift cards are nonrefundable. Let us help you find the prefect service to ensure you are happy with your gift.

DO I NEED THE GIFT CARD AT THE TIME OF SERVICE?

 No.

We have records of your gift card and usage. You only need valid ID to verify it is your certificate.

(214) 414-9097

info@thehopemore.com

1603 Commerce St, Dallas, TX 75208

Tues-Fri | 10 am-6 pm
Sat | 10 am-3 pm

Phone:  (214) 414-9097

Email:  info@thehopemore.com

Address: 1603 Commerce St, Dallas, TX 75208

Hours:
Tues-Fri | 10 am-6 pm
Sat | 10 am-3 pm

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